Cancellation, refunds and a changed flight
Cancellation runs on a notice scale: over a day out nothing is kept, inside the last day half the deposit, and all of it once she has set out toward you.
Air travellers know fare rules: refundable, changeable for a fee, credit only. A booking here works on a notice scale instead of a fare class, and cancelling never leaves you owing the house damages. What may be kept is the part of the fee already earned when your message lands, and the earlier you write, the smaller that part is.
The scale, step by step
- More than 24 hours before the booked start: nothing has been earned, and the whole deposit goes back to you.
- Inside the final 24 hours, while she has not yet left: half of the deposit is kept as fee earned, and the other half is repaid.
- After she has set out: the full deposit is kept as fee earned.
If someone else books the hour you released, the deposit is repaid in full. If you can show that the house lost less than the share it kept, the house keeps that lower figure.
The flight moved
A delayed inbound, a cancelled outbound, a rebooking onto tomorrow's first departure: each is a change on your side, read against the scale at the moment you tell the booking conversation. One move per booking is free, asked for more than 24 hours ahead and to a date within 14 days; a later or second move is read on the scale, and what it leaves travels on to the new date.
When the house cannot deliver
If the house is unable to perform the session, the choice passes to you: the deposit back in full, or held against a new date for as long as you need.
Nothing paid ahead, or a session cut short
A booking accepted without a deposit costs nothing to cancel before she leaves; cancelled after she has set out, it costs only the part of the fee her journey represents. A session you end early for a boarding call stays payable for the time reserved, since that hour was held for you and cannot go to anyone else. If a limit she has set is pressed, she ends the visit; from the moment she arrives, the fee for the reserved time stays due, the hour being held and her journey already made, and nothing is added on top.
The fourteen days
Distance agreements fall under articles 6:230m to 6:230z of the Dutch Civil Code, which ordinarily give a consumer fourteen days to withdraw. Article 6:230p sets out exceptions to that right, and one of them covers services related to leisure activities where the contract fixes a specific date or period. A session here names an hour on a given day, the situation that exception is written for, so the withdrawal right does not arise; the cancellation policy and the house terms set out the rest.