Cancelling a booking never returns its deposit, at any notice; narrow force majeure may convert it to credit, and a session ended early is not refunded.
Air travellers know fare rules: refundable, changeable for a fee, credit only. The house has a single rule, and it sits at the strict end of that range. A deposit is not returned on cancellation. Ten days of notice and ten minutes of notice are treated alike: no tiers, no free window before the start, nothing handed back for warning given early.
The cost of a booking lands when the office accepts it. At that moment the details are fixed, a therapist's hours are closed to everyone else, requests for the same window are declined, and for an airport room her journey out is arranged. None of that can be sold back to the people who were turned away. The deposit pays for work already done; it is not a charge for changing plans.
On this site that is the usual question, and the answer is plain. A delayed inbound, a cancelled outbound, a rebooking onto tomorrow's first departure: none of them is force majeure. Force majeure means only a government order that halts the house's operations, or illness serious enough to make the service impossible, and where the office accepts it, case by case, the amount already paid is carried forward as credit on a future date and is never paid out. A meeting that ran long, a mild cold picked up on board and a change of mind are ordinary cancellations.
A booking accepted without a deposit, for a returning client or with a therapist already in transit, commits the same costs. If it is cancelled, a cancellation-collateral payment equal to the deposit it would have carried is requested: the same rule, collected afterwards.
Cutting a session short from your side brings no refund, full or partial. Where her safety or consent is compromised, the therapist can close the session immediately, and no refund follows.
The Wet Koop op Afstand, the Dutch distance-selling statute that gives the EU Consumer Rights Directive its force at home, normally grants a fourteen-day cooling-off period to anyone buying a service without meeting the seller. Under its date-specific-service exemption, Article 6:230p of the Dutch Civil Code excludes services delivered on a specific date or within a fixed period. A session fixed to a stated hour on a stated date falls squarely among them, so the withdrawal right does not arise, and the cancellation policy governs, together with the house terms.
One hour EUR 180 through to eight hours at EUR 1,250. Forty to sixty minutes anywhere in the centre; the Schiphol airport hotels by arrangement.