Half the fee confirms a booking here, your first one included, and that half is kept if you cancel, however the timetable moved. Only a returning client's same-day hour or two in the city is paid entirely at the door.
Begin with the case this site meets more often than any other. A connection out of Schiphol is pushed back a day, or pulled forward, or dropped from the board altogether, and an overnight arranged for an airport hotel in Hoofddorp is suddenly on the wrong night. The half already paid for that overnight, EUR 625 of the EUR 1,250 price, remains with the house. It is not returned in part for a day's warning or in full for a week's, and the airline's timetable has no bearing on that outcome. That is the rule in one line. The rest of this page explains why it exists, which bookings it reaches, which is nearly all of them, and the single booking it leaves alone.
Most requests arrive on the WhatsApp thread from someone already on the ground: a twelve-hour layover, a red-eye landing at six with a room held until the afternoon, a night at Schiphol-Rijk ahead of a morning departure. Within roughly ten minutes the office answers, writes the deposit into the thread, and the therapist sets off once it clears. For nearly everyone reading this page that deposit is half of the figure on the price page, and the other half is paid to her at the door: cash in whatever major currency is in your wallet, at that day's rate, or a card, or crypto. A name the office has never seen sends the half even for a single hour tonight; a first booking carries the deposit on its own account, at any length and at any hour.
One booking, and only one, is paid entirely when she arrives: a massage session of one or two hours, booked for the same day, from a client the house has looked after before. That booking is the exception; the deposit is the rule. For an address at Schiphol or at an airport hotel the exception does not open at all, because a visit beyond the central ring is agreed on the thread rather than promised to a fixed clock, and her journey out is coordinated before she leaves; every airport-hotel booking, tonight's included, confirms with half. Where the exception does reach a traveller is on a room in the city itself, at Sloterdijk, say, or a bed near Centraal taken for the night before an early train to the terminal, from someone whose earlier bookings went as planned.
Where a deposit applies it is half the ladder price, fixed at fifty percent, not a range and not a matter for negotiation, quoted in the confirmation before it is collected and settled before she sets out. It applies to:
Read it like a departure board. Overnight, EUR 1,250: half is EUR 625. Two therapists for two hours, EUR 720: half is EUR 360. Three hours reserved for a layover ten days out, EUR 540: half is EUR 270. A first booking of one hour, EUR 180: half is EUR 90, and where that first booking is ninety minutes, EUR 270, the half is EUR 135. Two hours booked a day ahead, EUR 360: half is EUR 180. Inside the ring nothing is added for the hour, the weekend or the distance, so the deposit is never more than half of the ladder figure. The other half follows at the door.
The deposit travels by card, by Revolut, by Wise, or in cryptocurrency, the methods that settle electronically before anyone is on the motorway to the airport. A bank transfer is not accepted, nor is PayPal, and cash cannot serve, because a deposit has to be in the office's hands before she sets out and cash only appears once she is in the room; cash is how the balance is settled, alongside card or crypto. Payment details are posted in the confirmed WhatsApp thread and nowhere else, once the office has accepted, never ahead of that and never by a third party. The booking page shows the order in which the messages go.
No refund schedule exists because the cost of a deposit booking is not incurred at the session. It is incurred when the office says yes. From that moment someone has confirmed the therapist and fixed the hour; her night, or both therapists' evening, is closed to anyone else; requests that land in the same window are turned down; and for an overnight or an airport visit, her transport out and back has been arranged. When a client cancels, whether on the day or a week ahead, the declined requests have gone elsewhere, the closed hours cannot be resold at that range, and the arranging is already done. The deposit prices that work, already carried out. It is not a fee for altering your itinerary, and reading it as a penalty misreads it.
Two circumstances are treated apart from this. A government order that halts the house from operating, or an illness grave enough to make delivery of the session impossible, may be accepted as force majeure. Where the office accepts it, and each request is looked at on its own facts, the deposit is carried forward as credit toward a booking on another date. It is never turned back into cash. A rescheduled flight, a missed connection, a meeting that overran, a cold caught on the plane, a switch of hotel or a change of heart are not force majeure. Each is an ordinary cancellation, and the deposit does not move.
Someone who books from a lounge on a phone is buying a service at a distance, and Dutch consumer law has a view on that. The Wet Koop op Afstand, the statute through which the Netherlands applies the EU Consumer Rights Directive, gives the buyer fourteen days, ordinarily, in which to withdraw. It would be easy to assume that window covers a message sent to the booking line.
Think of it the way an airline thinks of a dated ticket. Article 6:230p of the Dutch Civil Code sets out the services the withdrawal right does not reach, and one of them is any service that is to be delivered on one particular date or inside one particular window. A booking with this house always carries a clock time and a calendar date, or a particular night; the time is the thing being bought. It therefore sits inside that date-specific-service exemption, and for such a booking there is no fourteen-day right to speak of. Confirming it gives up nothing; that right was never issued. What governs a cancellation is the policy on this page, alongside the general terms of the house.
A few bookings go ahead without half in front of them: the returning client's same-day hour or two at a room in the city, or a late request accepted with the therapist already in the car. Trust changes when the money is collected, not whether it is owed. If such a booking is cancelled, her journey, her blocked hours and the declined requests are just as real, and the office requests cancellation collateral of the same size as the deposit that booking would have carried. It is one policy, applied after the fact instead of before.
A session the client ends before its time is not refunded, in whole or in part. The hours were held for you, she travelled out to reach you, and the time left over cannot be offered to anyone else that night. Separately, a therapist may bring a session to an immediate end, without refund, should her safety or consent be compromised.
A booking made under a false name, with a number or profile that belongs to someone else, placed as a prank, or abandoned by a person who never intended to open the door when she knocked, is not filed as a cancellation. The office logs it as a false booking, keeps that record, shares the identifiers used with other reputable houses in Amsterdam so the name is known to their therapists too, and, where warranted, puts the matter before the relevant authorities.
An honest client, one who books under their own name and is in the room at the hour agreed, is untouched by any of this. The measure exists for forty-five therapists who make the journey out to airport corridors and unfamiliar rooms alone, late, with nothing but a short exchange of messages to go on, and that is who it is for.
The FAQ covers timing, showers and luggage; anything about your own booking belongs on the thread.
One hour EUR 180 through to eight hours at EUR 1,250. Forty to sixty minutes anywhere in the centre; the Schiphol airport hotels by arrangement.